SHIPPING & DELIVERY TERMS
- Orders will be couriered between 12pm - 6pm from Monday to Friday (depend on POS LAJU / FLEXIPACK workdays)
- Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.
- If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company's discretion.
- In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
- Orders are processed Monday to Friday excluding public holidays.
- All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.
- All orders are dispatched and delivered by PosLaju / Flexipack service Monday – Friday (depend on POS LAJU workdays), excluding weekends and public holidays
- Any payment made on Friday after 12pm will only be shipped on next Monday
- During sale/promotional periods,we may not be able to fulfill next day deliveries.
- We post all order before 10am, Monday – Friday on the same day via PosLaju or appointed logistic company
- Note: Purchases made after 10am each day would be processed on the following day
INTERNATIONAL DELIVERY (WORLDWIDE)